Questions almost every client asks

Send your kitchen design request from the website with rough dimensions and photos of the space. We contact you within one working day to arrange a survey visit.

Yes inside the city. Outside it we agree the travel cost in advance, and it is deducted from the contract value if the work goes ahead.

Usually within one working day of the visit. Complex kitchens may take two, and we tell you that in advance.

Yes — the price includes two rounds of revisions. Any change after the design is approved and production has begun is priced separately, because the pieces have already been cut to their final dimensions.

Four factors: board area and metres of edging; material and finish; the number of drawers and fittings and the grade of hinges and runners; and the complexity of the fitting. Two kitchens of the same size can differ considerably for these reasons.

Fifty per cent on approval of the design, the balance on delivery and fitting. This is fixed in the quote.

Cash on delivery or bank transfer. Online payment will be enabled once a suitable local gateway is available.

Fifteen days from the date of issue. After that it is subject to review, because material prices move.

It depends on the size of the project and material availability, and the delivery date is written into the quote as a clause rather than a spoken promise.

Yes, including mounting and setting doors and drawers. Water, electrical and gas connections are outside our scope unless agreed in writing.

Yes, at an additional cost stated in the quote, and that includes taking the removed units off site.

If the delay is ours, we carry it as the contract sets out. If it results from a late approval or a change on your side, the period is extended accordingly and we tell you the moment it happens.

Manufacturing and fitting defects: edging coming away, faulty hinges and runners, warping caused by production. It does not cover misuse, water damage or modifications by others.

From your account on this site you open a ticket linked to your order, so the request reaches the after-sales team with your full project record.

We keep the details of every order: material, colour, thickness, hinge type and the dimensions of every piece. Requesting a replacement part years later remains possible as long as the material is still on the market.